Career Development
 

Personality Development

 

                                                      

ANNA MAYA

 

 PRANMAYA

 

MAN MAYA
 

ANANDMAYA

 

VIDNYNMAYA  - Study Skills

                                                                                                                                                                         

                                                         

My Place in Society
 

Individual

Government                                                 Stakeholder

                             

 

Ten Quality Principles
 
    Define vs. “I know it when I see it”
    Customer Orientation vs. Internal Focus
 •   Work Process Focus vs. End Product  Focus
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     Partnerships vs. Us We and They

    Proactive vs. Reactive

 

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Contd…
 
   100% Quality Attitude vs. That’s good enough
 
   Management by Facts vs. Management by Intuition
 
   Engagement and Empowerment vs. “Just follow the plan, man”
 
   Quality belongs to everyone vs. “We have a quality department”

             

             

             

nnFOCUS
 
   Find a process that needs improvement
 
   Organize a team knowledgeable about the process
 
   Clarify the knowledge about the process
 
   Understand the causes of variations in the process
 
   Select the improvement

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What Can It Do For Us?
 
   Increase levels of efficiency
 
   wDevelop a cooperative environment
 
   Enhance customer satisfaction
 
   wIncrease cost-savings
 
   Improve productivity
 
   Eliminate redundancies in work processes

 

Challenges
 
   Fear (more work)
 
   Outside your comfort zone
 
w    Lack of shared vision
 
   Differing expectations
 
   Imperfect measures
 
   Misuse/misinterpretation of data
 
w    Resistance to change

 

MATUSHITA
 
   The Change Thoughts Will Change Your Behavior
 
   The Change of Behavior will Change your Habits
 
   The Habits will Change Your Personality And Personality will Change Your Destination.